Privacy Policy

Last Updated: February 9, 2026

This Privacy Policy describes how Pentagon Technology ("we," "us," or "our") collects, uses, and shares information in connection with your use of our website and our WhatsApp B2B AI Assistant services (the "Service").

We are committed to protecting your personal data and your privacy. This policy is designed to comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and Meta's WhatsApp Business Solution Policies.

1. Information We Collect

• Business Information: We may collect your name, email address, and company details when you sign up.
• WhatsApp Content: To provide our AI service, we process messages sent through the WhatsApp Business API, including phone numbers and chat content.
• Usage Data: We collect basic technical information like IP addresses to maintain service security and performance.

2. How We Use Your Information

We use the collected data to:

• Provide, operate, and maintain our AI-powered messaging platform.
• Automate customer support and business workflows via WhatsApp.
• Comply with legal obligations and prevent platform abuse.

3. Data Processing and AI Disclosure

Our Service utilizes Artificial Intelligence (AI) to analyze and respond to messages. Please note:

• We do not sell your data or chat history to third parties.
• Chat data is used solely for the functionality of your specific business account.

4. Data Storage and Security

We implement industry-standard security measures to protect your data. All WhatsApp communications are also subject to WhatsApp's End-to-End Encryption and Meta's privacy standards.

5. Your Rights (PDPA Compliance)

Under the Malaysian PDPA, you have the right to access your personal data, request corrections, or withdraw consent. To exercise these rights, please contact us via the email provided below.

6. Legal Requests and Data Disclosure

We prioritize the privacy of our business users. In the event that we receive a request for data access from public authorities (such as law enforcement or government agencies), we adhere to the following strict procedures:

• Legality Review: We verify the legal basis of any request to ensure it is accompanied by appropriate legal documentation, such as a formal warrant or court order.
• Challenging Requests: We reserve the right to challenge or appeal requests that we believe are unlawful, overbroad, or do not follow proper legal procedures.
• Data Minimization: Even when legally required to provide data, we only disclose the minimum information necessary to satisfy the legal requirement.
• Record Keeping: We maintain detailed records of all data access requests received from public authorities, including the identity of the requester and the legal basis for the disclosure.

7. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: contact@pentatech.com.my
Address: NO 46, JALAN 8/62B, BANDAR MENJALARA, 52200 KEPONG, WILAYAH PERSEKUTUAN, MALAYSIA.