Terms of Service

Last Updated: February 10, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between Pentagon Technology ("we," "us," or "our") and the user ("Client" or "You"). By accessing https://pentatech.com.my/ or using our B2B AI solutions, you agree to these Terms.

1. Scope of Service

Pentagon Technology provides a comprehensive AI-driven automation platform designed for the Wholesale, Retail, and Service Distribution sectors. Our core services include:

AI Business Messaging: Intelligent automation of business-to-business (B2B) communications via authorized APIs.
Inventory & Workflow Automation: Tools for real-time data querying, stock management, and service scheduling across various industries.
SaaS Solutions: Customizable dashboards and AI models tailored to optimize supply chain and retail operations.

Note: While our current focus includes the automotive aftermarket and retail sector, our technology is designed for broad application across diverse commercial trade industries.

2. WhatsApp Business Compliance

Our Service integrates with the WhatsApp Business Platform. All Clients must strictly adhere to:

WhatsApp Business Terms of Service and Commerce Policy.
Prohibition of unsolicited messaging (Spam) or deceptive practices.

Failure to comply with Meta's policies may result in immediate termination of your access to our AI Assistant tools.

2.1 Automotive Commerce Compliance

Clients using our AI Assistant for automotive-related trade must strictly adhere to Meta's Commerce Policy on Vehicle Parts and Accessories. Specifically, you agree not to use our Service to list, query, or trade the following prohibited items:

Vehicle Identification Numbers (VINs), Title Documents, or vehicle registration papers.
Safety-critical components (e.g., airbags, seatbelts) and parts that interfere with emission control systems.
Any other vehicle parts prohibited under Meta's global Commerce Policies.

Pentagon Technology reserves the right to terminate access for any Client found to be using our AI tools to facilitate the trade of prohibited automotive components.

3. User Responsibilities

As a Client of Pentagon Technology, you represent that you are a legitimate business entity. You are responsible for obtaining "Opt-in" consent from your customers before initiating conversations via WhatsApp.

3.1 Request-Response Mechanism

Our AI Assistant operates primarily on a request-response basis. Pentagon Technology does not initiate outbound marketing messages to users who have not previously interacted with our system. All interactions are triggered by user inquiries regarding automotive inventory or order status.

4. Data Privacy & PDPA

We process data in accordance with our Privacy Policy and the Malaysian Personal Data Protection Act 2010 (PDPA). We do not sell or lease your business communication data to third parties.

5. Intellectual Property

The software, AI models, and custom dashboards developed by Pentagon Technology remain our exclusive intellectual property. No part of our service may be reverse-engineered or redistributed without prior consent.

6. Limitation of Liability

Pentagon Technology provides AI tools "as is." We are not liable for business interruptions or account suspensions imposed by Meta (WhatsApp) due to Client misuse of the platform.

7. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved within the jurisdiction of Malaysian courts.

8. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: contact@pentatech.com.my
Address: NO 46, JALAN 8/62B, BANDAR MENJALARA, 52200 KEPONG, WILAYAH PERSEKUTUAN, MALAYSIA.